Betting Rules

1. General betting requirements

Candy Casino offers betting and gaming services only where those services are available and lawful. You must be legally permitted to use the service in your location and must provide information that is accurate, complete and up to date. You must also meet any minimum age requirement that applies to online gambling in Australia or in the jurisdiction where you are located.

An account may be required before you can place a wager. You are responsible for keeping your login information secure and for all activity carried out through your account, unless you have promptly reported unauthorised access. An account must be used only by the person to whom it belongs. You must not allow another person to place bets or use gaming services through your account.

Candy Casino may ask for information or documents to verify your identity, age, location, payment method or account activity. Verification checks may be completed before a wager is accepted, before a payment is processed, or at another stage of the account relationship. If requested information is not supplied, account access or transaction processing may be restricted until the review is complete.

You must not use the service for unlawful activity, fraud, money laundering, collusion, manipulation, abuse of a technical fault or any other prohibited purpose. You must not interfere with the website, betting platform, game software or security controls. Attempts to bypass account restrictions, identity checks, location controls or responsible gambling settings may result in action being taken under the applicable terms.

• Review the displayed rules before confirming each wager.
• Check the stake, selection, odds, market, game and any applicable conditions.
• Make sure your account and payment details are correct.
• Place bets only when you are comfortable with the amount at risk.
• Keep your account credentials private and secure.

2. Placing and accepting wagers

A betting selection or completed bet slip is not necessarily a confirmed wager. A wager is accepted only when it has been recorded by the Candy Casino system and a confirmation is displayed or otherwise provided. Until that point, a request may be rejected, interrupted, delayed or changed by the available system information. If you are unsure whether a wager was accepted, check your account activity before attempting to place it again.

The information shown on the betting screen at the time of confirmation is important. This may include the selected outcome, stake, odds, potential return, event or game details, applicable restrictions and any special conditions. You should check these details carefully. A wager may not be changed or cancelled after acceptance unless a specific rule, feature or applicable law allows it.

Available odds, prices, games and markets may change before a wager is accepted. A price shown while a bet is being prepared may not be the price available when the wager is submitted. Where a system displays a price change or asks you to confirm updated details, you should review the change before proceeding. If a bet cannot be accepted at the displayed terms, the system may reject it or offer different terms.

A minimum or maximum stake, transaction restriction or other betting condition may apply to a particular product or market. Any such condition should be shown in the relevant product information or account interface. Candy Casino may apply reasonable restrictions where permitted by applicable rules, including restrictions connected with account status, verification, technical security or responsible gambling controls.

Duplicate wagers can occur when a player submits the same request more than once, including by repeatedly selecting a confirmation button or refreshing a page. You are responsible for checking your bet history and account balance. If a technical issue appears to have created an incorrect or duplicated wager, do not continue submitting requests. Keep the relevant details and raise the matter through the available support channel.

1. Choose the game, event, market or selection you wish to play.
2. Enter or select the intended stake and review the displayed information.
3. Confirm the wager only after checking the details carefully.
4. Wait for the acceptance message or confirmation in your account.
5. Check your betting history to confirm the wager and its status.

3. Results, settlement and cancelled wagers

Wagers are settled using the official result or result source applicable to the relevant product. For a casino game, settlement is generally based on the result generated and recorded by the game system. For an event or other market, settlement may rely on an appropriate official result or recognised information source. The product rules may explain which result applies and when the result is considered final.

If an official result is corrected, withdrawn or materially changed, a settlement may be reviewed and adjusted where the applicable rules permit. A result may also be reviewed if there is evidence of a technical problem, incorrect market information, an interrupted event or another circumstance that affects the integrity of the wager. Any review will be handled in accordance with the relevant product rules and applicable legal requirements.

A market, game or wager may be cancelled or declared void in circumstances such as a technical failure, incorrect information, an event not taking place, an event not being completed in the required manner, or a breach of the relevant rules. The effect of a cancellation or void decision depends on the product and the conditions shown when the wager was placed. Where a wager is void, the stake will generally be treated in accordance with the applicable rules.

Different rules may apply to multiple selections placed together. If one selection is void, cancelled or unavailable, the remaining selections may be treated according to the rules for that product. Do not assume that a multiple wager will be settled in the same way as a single wager. Always review the displayed conditions for the bet type before confirming it.

Dead heats, ties, abandoned events, postponed events, suspended games, incomplete rounds and other unusual outcomes may have special settlement rules. These rules can differ between products and markets. The information shown for the relevant bet should be read before placing a wager. If the displayed rules do not cover a particular situation, Candy Casino may apply a reasonable outcome consistent with the product rules, the recorded wager and applicable requirements.

Settlement information may not appear immediately after a game or event finishes. Results can require confirmation, reconciliation or a review before the final status is recorded. A displayed result should not be treated as final if the account or product screen identifies it as pending, provisional or under review.

4. Errors, disputes and responsible play

Technical, typographical, display or pricing errors can occasionally occur. An error may include incorrect odds, an incorrect result, a duplicated transaction, a game showing the wrong status or information that is inconsistent with the applicable rules. If an obvious error affects a wager, Candy Casino may take reasonable steps to correct the record, cancel the affected transaction or settle it in accordance with the correct information and applicable requirements.

If you believe a wager has been accepted, settled or recorded incorrectly, review your account history and keep the relevant details, including the date, time, stake, selection, reference information and any available screen message. Raise the issue through the support options provided on the website. An investigation may require account verification and a review of system records, game data, transaction records and the relevant product rules.

Candy Casino may suspend or limit an account while a security, integrity, identity or payment review is taking place. This does not mean that a breach has been established. The outcome of a review may depend on the available evidence, the account history, the product rules and applicable law. You should not create another account to avoid a restriction or attempt to continue betting while an account issue is being assessed.

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and avoid wagering money needed for everyday expenses. Take regular breaks, keep track of your activity and do not gamble when affected by alcohol, drugs, stress or strong emotions. Never chase losses by increasing your stakes or continuing beyond the limit you set.

• Use any available deposit, stake, time or account limits that suit your circumstances.
• Take a break or use account restrictions if gambling stops feeling enjoyable.
• Do not borrow money or use funds intended for bills, rent or other necessities.
• Ask for support if gambling is affecting your finances, relationships, work or wellbeing.
• Read the current Terms and Conditions and product-specific rules before playing.

These Betting Rules are general information and do not replace the applicable Terms and Conditions, product rules, account notices or legal requirements. If there is an inconsistency, the rule or requirement that legally applies to the relevant transaction will prevail. Candy Casino may update these rules when services, systems or legal requirements change. The current version should be reviewed before placing a new wager.