Welcome Package

Up to $650 (AUD)

Three-step bonus across first deposits
Wagering
45× on first, 35× second, 40× third
Max Bet
$4 (AUD)
Min Deposit
$20 (AUD)
Max Cashout
$1,250 (AUD) per step

Contact Candy Casino

Need help with Candy Casino? Email support@candycasino-au.win and explain what you need assistance with. The support team can help with common account, payment, bonus, technical and responsible gambling questions.

The casino employs KYC verification and Anti-Money Laundering policies, requiring passport or ID, selfie with document, and credit card verification for card deposits, with verification completed within 24 hours of document submission.

Welcome PackageUp to $650 (AUD)

  • Operatorsino
  • Accepted CurrenciesUSD, EUR, PLN, AUD, CAD
  • Total Games5000+
  • Game Providers83 studios

Get in touch by email

For assistance, send your message to support@candycasino-au.win. To help the team understand your request and respond more efficiently, include the account email address or username linked to your Candy Casino account, a short description of the issue, and screenshots if relevant. Do not include your password or other sensitive security information in your message.

You can contact support about matters such as:

  • Account access, account details and verification questions
  • Deposits, withdrawals and other payment-related queries
  • Questions about applicable bonus terms and conditions
  • Technical problems, errors or difficulties using the website
  • Responsible gambling requests or questions about available account support

What to expect

The support team reviews incoming messages and aims to provide a clear, useful response. Replies are usually sent within 24 hours, although the time may vary depending on the nature of the request and whether further information is needed. If your issue concerns a transaction, verification or account security, providing accurate details in your first message can help avoid unnecessary delays.

Please send one clear message about each issue where possible and allow time for the team to review your request before sending follow-up messages.