- Operatorsino
- Accepted CurrenciesUSD, EUR, PLN, AUD, CAD
- Total Games5000+
- Game Providers83 studios
Before you request a withdrawal, get the account ready
The smoothest approach is to sort out the account checks before entering a withdrawal amount. Candy Casino requires completed identity verification, the required deposit activity and the minimum wagering activity needed to activate the withdrawal function.
There is also a difference between money in your balance and money that is ready to withdraw. Funds won with bonus money or without a deposit remain subject to the minimum deposit-and-wager condition. It is worth checking the status of your balance before you submit a request.
- Complete KYC with the required identity documents.
- Make sure the payment and account names match.
- Meet the deposit turnover rule that applies to your account.
- Reach the minimum total deposit-and-wager activity.
- Use the withdrawal function only after the account is fully verified.
KYC verification: documents, review time and the 7-day rule
No withdrawals are processed until the account is fully verified. The KYC step confirms your identity and, where a credit card was used, checks the card connected with the account.
| Situation | Document or detail required | Important point |
|---|---|---|
| All players | Passport or ID | A valid identity document is required. |
| All players | Selfie with the document | The selfie is submitted with the identity document. |
| Credit card users | Scan or photo of the card | Both sides are required, with the first 6 and last 4 digits visible and CVV2 hidden. |
Verification is completed within 24 hours of submitting the last document. The clock therefore starts with your final upload, not necessarily your first one. Check that each image is readable and includes the requested details before submitting it.
This is also why a withdrawal request should not be treated as a substitute for KYC. Send the documents first, wait until the account is fully verified, then use the withdrawal function.
How to submit a withdrawal request step by step
- Complete Login
Access your account and open the withdrawal function. If the account still needs verification, finish that step before continuing.
- Check your balance conditions
Review whether your deposit turnover and minimum total wager have been completed. Also check whether any funds came from bonus money or a no-deposit offer.
- Enter the payment details
Use the payment information requested in the withdrawal form. Keep the details consistent with the verified account information.
- Confirm the amount
Enter the amount you want to withdraw and review the displayed details before submitting the request.
- Submit and monitor the account
Send the request once the account is verified and the conditions are met. If you need help with the account, live chat is available 24 hours a day, 7 days a week, and email support is also available.
The payment name and the registered player account name must match. That means the withdrawal details should belong to the same account holder shown in your Candy Casino profile.
Ready to check your account?
Finish KYC, review the wagering conditions and then start the withdrawal request from your account.
Wagering rules: how deposits, games and no-wager funds count
The main withdrawal condition is 3× turnover from your deposit. In plain terms, the total value of the required bets must reach three times the deposit amount before the withdrawal condition is fulfilled.
| Condition | Rule | How to work with it |
|---|---|---|
| Deposit turnover | 3× the deposit amount | A $100 deposit requires $300 in turnover. |
| Unfulfilled deposit turnover | 20% of the withdrawal amount is withheld | Complete the turnover before requesting funds where possible. |
| Minimum total activity | Deposit and wager at least $10 USD or $10 EUR, or the currency equivalent | This activates the withdrawal function. |
| Table games and live casino | 15% contribution to the deposit wagering requirement | A $20 eligible bet contributes $3 towards that requirement. |
| No-wager promotion winnings | Exempt from the 3× deposit wagering rule | The no-wager condition applies instead of the standard deposit rule. |
The 20% deduction is easy to illustrate. If you request $500 before completing the 3× deposit turnover, 20% is $100, leaving $400 after that withholding. This is separate from the minimum $10 USD or $10 EUR activity needed to activate withdrawals.
There is also a separate contribution system for bonus wagering. Slots contribute 100% to bonus wagering requirements, while live games and table games contribute 0%. For the deposit turnover check, table games and live casino contribute 15%, so these two calculations should not be mixed together.
If Cashback forms part of your balance, check whether it is marked as a no-wager promotion. Winnings from a no-wager promotion are exempt from the 3× deposit wagering rule, while the ordinary deposit condition still applies to funds covered by that rule.
Check the rule before requesting funds
A quick balance and wagering check can show whether the withdrawal function is ready to use and whether the 20% withholding rule may apply.
Account, payment and support details worth checking
Only one account is permitted per player, household, IP address and PC. Duplicate accounts may be blocked and winnings forfeited, so keep your activity under the correct account rather than opening another one.
For a withdrawal, the payment name must match the name on the registered player account. This is especially important when a card has been used, because card verification forms part of the KYC process.
Getting help before or after a request
Live chat operates 24/7, and email support is available for account questions. Support languages are English and Russian. If you want to manage your gambling budget, daily, weekly and monthly deposit limits can be requested through email support.
Closing the account or asking for a refund
Account closure is handled through customer support. If funds remain, they are returned using the method chosen at the casino’s discretion.
A refund is not available once a deposit, including any bonus, has been used. Refund requests are considered within 24 hours of the transaction, or within 30 days when another person or a minor accessed the account.
Withdrawal: your questions
Which documents are needed for a Candy Casino withdrawal?
You need a passport or ID and a selfie with the document. Credit card users also provide a scan or photo of the card, with the first 6 and last 4 digits visible and CVV2 hidden.
How long does Candy Casino verification take?
Verification is completed within 24 hours of submitting the last document. If it is not completed within 7 days, the account is closed until verification is finished and a 7 EUR monthly fee applies during that period.
How much activity is needed to activate withdrawals?
You must have deposited and wagered at least $10 USD or $10 EUR, or the currency equivalent, in total. This is separate from the 3× deposit turnover condition.
What happens if the 3× deposit turnover is not completed?
Candy Casino withholds 20% of the withdrawal amount when the 3× deposit wagering condition has not been fulfilled. For example, 20% of a $500 request is $100.
How do table games and live casino contribute to withdrawal wagering?
They contribute 15% to the deposit wagering requirement. Bonus wagering uses a separate calculation in which live and table games contribute 0%.
How are no-wager promotion winnings treated?
Winnings from a no-wager promotion are exempt from the 3× deposit wagering rule. The minimum deposit-and-wager condition still applies before the withdrawal function is activated.
Which name should appear on the payment account?
The payment name must match the account holder name registered on the player account. This should also align with the identity details submitted during KYC.
Who can help with a withdrawal or account limit?
Live chat is available 24 hours a day, 7 days a week, and email support is available as well. Daily, weekly and monthly deposit limit requests are handled through email support.
