Candy Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Candy Casino. They apply to your access to the website, your user account, deposits, withdrawals, games, promotions and any other services made available through the site. References to Candy Casino, the website, we, us or our mean the relevant operator of the service. References to you or your mean the person accessing or using the service.

By visiting the website, opening an account, making a payment or using any service, you agree to be bound by these Terms. If you do not agree with any part of them, you must stop using the website and must not open or maintain an account. Additional terms may apply to specific games, payment methods, competitions or promotional offers. Where additional terms apply, they will be shown to you before the relevant activity and will form part of your agreement with us.

We may update these Terms from time to time to reflect changes in the services, technology, legal requirements or our operating arrangements. The latest version will be published on the website and will apply from the date stated, or from publication if no date is given. You should check this page regularly. Continued use of the website after an update means that you accept the revised Terms.

Your responsibility to check the rules

You are responsible for reading the rules, paytable, game instructions and applicable promotional conditions before taking part. Game outcomes are determined by the relevant game system and, where applicable, by a random number generator or other approved process. You should not rely on informal descriptions, third-party content or promotional material where the specific game or offer rules say otherwise.

• You must use the website only for lawful purposes.
• You must comply with these Terms and any game-specific or promotion-specific rules.
• You must provide information that is accurate, current and complete.
• You must not use the website if doing so would breach a law or restriction that applies to you.
• You should keep a copy of these Terms and any important transaction or promotion information for your records.

2. Eligibility, accounts and verification

You may use Candy Casino only if you are legally permitted to participate in online gambling in the place where you are located. You must meet the applicable minimum legal age, which will generally be at least 18 years of age, or any higher age required by local law. We may ask you to confirm your age and location before allowing access to some or all services.

You must not open or use an account if you are under the applicable legal age, have asked to be excluded from gambling services, have had an account closed for a compliance reason, or are otherwise prohibited from using the website. You must not allow another person to use your account. An account is personal to the registered account holder and may not be sold, transferred, assigned or shared.

Account information

When registering, you must provide truthful and complete information and update it if anything changes. We may request documents or other information to verify your identity, age, address, payment ownership, source of funds or eligibility. Verification checks may be required before deposits, withdrawals, winnings or continued access can be processed. If you do not provide information that is reasonably requested, we may restrict, suspend or close the account.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly notified us of unauthorised access. Do not write down or share your password in a way that could allow another person to use it. You should log out after using the website on a shared or public device. If you believe your account has been compromised, stop using it and raise the issue through the available support channel.

One account and fair use

Unless we expressly agree otherwise, each person may have only one account. Creating duplicate accounts, using another person’s details, disguising your identity, manipulating a location check or attempting to avoid an account restriction is not permitted. We may investigate activity that appears inconsistent with these Terms or with fair and lawful use of the service.

1. Choose a strong password and protect your account credentials.
2. Tell us promptly if your personal or payment information changes.
3. Respond accurately to verification requests.
4. Do not permit another person to deposit, play or withdraw through your account.
5. Do not use the service on behalf of another person or organisation unless expressly authorised.

3. Deposits, games, withdrawals and promotions

Available payment methods, currencies, minimums, maximums and processing arrangements may be displayed on the website and may change. You must use a payment method that belongs to you or that you are authorised to use. Payments made with a third party’s card, account or wallet may be rejected or returned, and further checks may be required. You remain responsible for any fees charged by your bank, payment provider or other intermediary.

You should check all payment details before confirming a transaction. A deposit is normally credited only after it has been accepted by the relevant payment provider and recorded by the website. We are not responsible for delays or failures caused by a bank, card issuer, payment service, telecommunications provider or other third party, although we will take reasonable steps to investigate reported transaction issues.

Funds in your account may be used only for permitted gaming and other services available through the website. You must not use the account to transfer funds between people, disguise the source of money, or carry out any activity that could be connected with fraud, money laundering or other unlawful conduct. We may delay, refuse or review a transaction where required for security, compliance or responsible gambling reasons.

Game play and results

You must have sufficient available funds before starting a game or placing a wager. Once a game action has been accepted by the relevant system, it may not be cancelled or reversed except where required by law or where we determine that a technical or processing error affected the transaction. You should review your balance and game history and report any apparent discrepancy as soon as reasonably possible.

If a game is interrupted by a technical problem, the relevant transaction and game records will be reviewed. Where possible, the game will be resolved according to its rules and the recorded state of the system. If a confirmed technical error affects a result or balance, we may correct the error and restore the position that would reasonably have applied without the error. We will not knowingly rely on an obvious system or pricing error.

Withdrawals and promotions

Withdrawal requests are subject to account verification, payment checks, applicable game rules and any legal or compliance requirements. We may return funds to the original payment method where appropriate or use another method available to the verified account holder. Processing times can vary because of checks and third-party providers. You should ensure that your payment details are accurate before requesting a withdrawal.

Promotions, bonuses, free plays and other offers are available only under their published promotional terms. Those terms may include eligibility conditions, expiry dates, wagering or playthrough requirements, contribution rules, game restrictions, withdrawal conditions and limits. If a promotional term conflicts with a general term, the specific promotional term will normally apply to that offer. We may withdraw or amend an offer where permitted, but any change will not remove rights that have already validly accrued unless required to correct an error or comply with law.

• Do not claim an offer unless you satisfy its eligibility requirements.
• Read the full offer terms before opting in or using promotional funds.
• Do not create accounts or make deposits solely to obtain an offer through prohibited methods.
• Any suspected abuse, fraud or manipulation may result in an offer being cancelled and the account being reviewed.
• A promotion may have separate rules from the game or service to which it relates.

4. Responsible gambling, privacy and prohibited conduct

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, set personal limits and take regular breaks. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate professional or gambling support service.

The website may provide tools or processes to help you manage your gambling, such as deposit controls, time reminders, activity information, account restrictions or self-exclusion. The availability and operation of these tools may vary. A request for a restriction or self-exclusion should be made through the available support process, and you should not continue to use the account while the request is being considered.

We may monitor account activity for security, fraud prevention, legal compliance and responsible gambling purposes. We may contact you about unusual activity, verification, account protection or safer gambling measures. This does not mean that we can identify or prevent every gambling-related risk, so you remain responsible for your choices and for using the controls available to you.

Privacy and personal information

Personal information is handled in accordance with the applicable privacy information published on the website. This may include information used to create and verify an account, process payments, provide services, prevent fraud, meet legal obligations, improve the website and communicate with you. You should read the Privacy Policy for information about collection, use, disclosure, storage and your available privacy rights.

Unacceptable use

You must not interfere with the website, introduce malicious code, use automated tools without permission, attempt to gain unauthorised access, reverse engineer protected systems, or misuse another person’s information. You must not exploit a software fault, payment error, promotion or other vulnerability. You must not use the service in connection with fraud, money laundering, collusion, cheating or any other unlawful activity.

• Do not use bots, scripts or automated play tools unless expressly permitted.
• Do not attempt to manipulate game outcomes, records, payment systems or promotional mechanics.
• Do not harass staff, other players or service providers.
• Do not upload or transmit material that is unlawful, threatening, misleading or harmful.
• Do not bypass a technical, geographic, account or responsible gambling restriction.

5. Suspension, liability and other legal information

We may suspend, restrict or close an account where we reasonably believe that you have breached these Terms, provided inaccurate information, failed verification, used an unauthorised payment method, engaged in prohibited conduct, created duplicate accounts, or created a legal, security, financial or responsible gambling risk. We may also suspend a service to investigate a technical issue, protect users, comply with a legal obligation or maintain the integrity of the website.

If an account is closed, any remaining balance will be reviewed and dealt with in accordance with applicable law, verification requirements and the circumstances of the closure. We may withhold or cancel funds connected with fraud, unlawful conduct, a reversed payment, a material breach or an invalid transaction, but we will not use this provision to avoid obligations that cannot lawfully be excluded. You may be asked to complete checks before any eligible balance is returned.

Website availability and errors

We aim to keep the website secure and available, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, updates, internet failures, device problems, power outages, cyber incidents or events outside reasonable control. We may change, suspend or remove a game, feature or service where necessary. You should not rely on the website for the storage of important records and should keep your own copies of relevant information.

To the extent permitted by law, we are not responsible for losses caused by events outside reasonable control, your failure to protect account details, inaccurate information supplied by you, problems with your device or internet connection, or the acts or omissions of a third-party payment or service provider. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

Intellectual property and website content

The Candy Casino name, branding, design, text, graphics, software and other website content may be protected by intellectual property laws. You may use the website for personal, non-commercial purposes in accordance with these Terms. You must not copy, reproduce, adapt, publish, distribute, sell or commercially exploit website content without permission, except where a law gives you a right to do so.

Complaints and governing law

If you have a question, transaction concern or complaint, please use the support or contact process made available on the website. Provide enough information for the matter to be investigated, including the relevant account details, transaction information and a clear description of the issue. We may need additional information to verify your identity and assess the complaint. You should allow the review process to be completed before pursuing the same matter through other channels, unless applicable law provides otherwise.

These Terms are intended to operate subject to the laws and mandatory consumer protections that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure or delay in enforcing a right does not mean that the right has been waived. These Terms, together with the applicable Privacy Policy, game rules and promotion terms, represent the agreement governing your use of the website.

If you are unsure whether online gambling is permitted where you are located, whether you meet the applicable eligibility requirements, or whether you understand a term, do not proceed until you have obtained appropriate independent advice or clarification. You should also review these Terms whenever you use a new service, claim a promotion or make a material change to your account.