Responsible Gaming

Keep gambling within your control

Gambling should be an occasional leisure activity that fits comfortably within your budget and lifestyle. Before you play, decide how much time and money you are prepared to spend. Treat that amount as the cost of entertainment, rather than as an investment or a possible source of income. Once your planned limit has been reached, stop playing, even if you feel that a win may be close.

There is no guaranteed result when gambling. Previous outcomes do not determine what will happen next, and a loss does not make a win more likely. Games are based on chance or other factors that cannot be controlled by a player. Responsible gambling involves accepting that losses can occur and avoiding decisions based on the expectation of recovering them immediately.

Practical ways to stay in control

• Set a spending budget before you begin and use only money that is available for entertainment.
• Set a time limit and take regular breaks away from the website or app.
• Keep gambling separate from money needed for rent, bills, food, education or other essential expenses.
• Do not borrow money, use credit that you cannot repay or sell belongings to fund gambling.
• Never chase losses by increasing stakes or playing for longer than planned.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Do not gamble to relieve financial pressure, boredom or difficult emotions.
• Keep your account details secure and do not allow another person to gamble using your account.
• Review your gambling activity regularly and make changes if it is becoming difficult to follow your plan.

It can help to keep a simple record of deposits, withdrawals, time spent playing and the reasons you choose to gamble. A written record may make patterns easier to notice. You can also discuss your budget with someone you trust, particularly if you find it difficult to set or maintain limits on your own.

Safer gambling tools and personal limits

Candy Casino may provide account features or processes that help players manage their gambling. Depending on the service and the requirements that apply, these may include deposit controls, spending or loss limits, session reminders, activity statements, breaks, account restrictions or self-exclusion. The options available to you, together with any terms and processing information, should be reviewed carefully before you use them.

Choose limits before you play

A limit is most useful when it is chosen calmly and set before gambling starts. Consider limits for the amount you deposit, the amount you spend and the length of your sessions. A limit should reflect what you can afford to lose, not what you hope to win. If you are unsure what a suitable limit is, choose a lower amount or do not gamble until you have considered your circumstances.

Limits are not a way to guarantee a profit or prevent every possible loss. They are a personal control that can support better decisions. You remain responsible for checking that the limit is suitable and for stopping when you reach it. Do not try to work around a limit by opening additional accounts, using another person’s account or seeking funds elsewhere.

Taking a break or self-excluding

If gambling no longer feels enjoyable, or if you have difficulty stopping, consider taking a break or requesting account restriction or self-exclusion where that option is available. Self-exclusion is intended for people who want to prevent themselves from gambling for a chosen period or until further review. Read the relevant conditions carefully, including how the request works, when it begins and what happens to an account during the restriction.

A break should be taken seriously. Do not create another account or ask someone else to place bets on your behalf during a restriction. If you believe you need stronger support, contact an appropriate gambling support service or a qualified health professional. Candy Casino cannot decide what is best for your personal circumstances, so you should seek independent advice when needed.

• Set a deposit or spending control before making a deposit, where the feature is available.
• Use session reminders to help you notice how long you have been playing.
• Check your account activity rather than relying on memory.
• Request a break or self-exclusion if you are repeatedly exceeding your own limits.
• Do not cancel or reduce a restriction simply because you want to recover a loss.
• Ask for help if you cannot follow the controls you have chosen.

Recognising when gambling may be becoming a problem

Problem gambling can affect people in different ways. It may begin with small changes in spending, time or mood and become more serious over time. You do not need to wait for severe financial or personal harm before asking for help. Early support can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to recover losses by gambling again, increasing stakes or taking greater risks.
• Feeling restless, irritable or anxious when you try to stop.
• Hiding gambling activity, deposits, withdrawals or losses from family or friends.
• Borrowing money, missing payments or using essential funds for gambling.
• Gambling during work, study, family time or other important activities.
• Losing interest in hobbies, relationships or responsibilities.
• Feeling guilty, ashamed or distressed after gambling, but continuing to play.
• Using gambling to cope with stress, sadness, loneliness or other difficult feelings.
• Attempting to stop several times without being able to maintain the decision.

One warning sign may be enough reason to pause and review your gambling. Several signs may indicate that you should stop playing and seek professional support. Talking to someone early can reduce isolation and help you make a practical plan. A gambling counsellor, general practitioner, mental health professional or recognised support service can provide confidential guidance suited to your situation.

If someone close to you is affected

Problem gambling can affect partners, family members, friends and colleagues as well as the person gambling. If you are concerned about someone else, choose a calm time to explain what you have noticed without blame. Encourage them to seek professional help, but do not take responsibility for controlling their gambling yourself. Protect shared finances and personal accounts, and obtain independent advice if money, safety or relationships are at risk.

Getting help and staying safe

Support is available for people who are worried about their own gambling or someone else’s gambling. Australian players can seek help through gambling support services operating in their state or territory, a qualified counsellor, a general practitioner or a mental health professional. These services can help with budgeting, urges to gamble, relationships, emotional wellbeing and planning a break or self-exclusion.

If you contact Candy Casino about responsible gaming, provide only the information needed to explain your concern. Our team may be able to explain the responsible gaming options available through the account or direct you to the relevant process. We cannot provide medical, financial or legal advice, and we cannot guarantee that a player will never experience a loss. Independent professional advice may be more appropriate for personal or financial concerns.

Age, account and personal responsibility

You must meet the legal age requirement and any other eligibility requirements that apply before using an online gambling service. Do not allow children or underage people to access your account or device. Use strong account security, keep passwords private and consider using device or network controls where appropriate. Parents and carers may also wish to discuss online safety and gambling risks with young people in their care.

You should only gamble where it is lawful for you to do so and should consider the rules that apply in your location. If your personal, financial or mental health circumstances change, reassess whether gambling remains appropriate. There is no obligation to continue gambling, deposit again or remain active. Stopping is always an available choice.

If you need immediate help

If gambling has contributed to an immediate risk of harm, contact local emergency services or seek urgent help from a qualified health professional. If you are worried about your safety, move to a safe place and tell someone you trust. For ongoing gambling concerns, contact a recognised gambling support service in your area. Asking for help is a responsible step and does not require you to manage the situation alone.

Responsible gaming is an ongoing process. Set realistic limits, review your activity, take breaks and act early if gambling starts to affect your money, time, health or relationships. Candy Casino encourages every player to make informed choices and to stop whenever gambling is no longer within their control.